App Support
Thank you for using Lorumi.
Contact Us
For bug reports, feature requests, privacy-related questions, or other support requests, please contact us by email.
We aim to respond within 2 business days.
Microphone Access and Recording
Lorumi needs microphone access only when you record a speaking or interview answer. If recording does not start, open iPhone Settings > Privacy & Security > Microphone and allow access for Lorumi. Also confirm that another app is not using the microphone and that an available audio input is connected.
Recording Playback
Saved recordings remain on your device. If you cannot hear playback, raise the media volume, check the current audio route such as headphones or Bluetooth, and try playing the recording again. An interrupted or unsuccessful recording may need to be recorded again.
Korean Transcription
Transcription requires a supported version of iOS and the Korean speech- recognition asset installed on the device. If transcription is unavailable, update iOS, confirm that Korean language resources are installed, and retry with a clear recording. You can review and edit a transcript before confirming it for feedback.
AI Practice Feedback
AI feedback requires a device and OS version that support Apple Intelligence, Apple Intelligence to be enabled and available for the required language, and the on-device model assets to be ready. If feedback is unavailable, check these requirements and try again later. Feedback is generated as reference-only practice assistance and is not an official assessment or guaranteed result.
Deleting Practice Data
Lorumi lets you delete a recording, transcript, or generated feedback from the related practice item. To remove all saved answers, review items, recordings, transcripts, and feedback, use the delete-all practice data option in Lorumi's settings. Deleting the app also removes its locally stored app data.